I use the hosts file to re-direct certain addresses, and therefor provide additional protection. Norton removes all that protection at a stroke.
Every time I re-install I have to remember how to do it, so here it is:
1: Run the check - and have it fix the 'problem'
'Tasks' ... 'Run Scans' ... 'Let me choose' ... click GO
deselect everything except Network Address Check
When the check has finished click 'More Info ...' it should say
Network Address Vulnerabilities Found : 1
Network Address Vulnerabilities Fixed : 1
2: Disable it
Now go to 'Settings' ... 'Security Inspector' and select the Network Address Tab. The hosts file should be in the 'Undo List'
Highlight it and click 'Restore Item to System'.
Repeat the scan above and get the messages:
Network Address Vulnerabilities Found : 1
Network Address Vulnerabilities Fixed : 0
Prevention is better than cure.
To get this added PROTECTION go to google and enter "mikes host file", or get Spybot Search & Destroy. In fact, get it anyway, its less trouble than Norton, and its only doing one job.
More Problems
The Norton Support person left Live Update running but unable to move forward. Eventually Windows complained that Norton was out of date, and the latest downloads were the very day he hadn't fixed the problem.
The error messages indicated a re-install. It is hardly worth looking really, that seems to be where all the error messages end up.
So I downloaded the Norton (partial) removal tool, ran it and re-installed. I think I have later virus definitions (it isn't easy to be sure), but live update doesn't apply all the updates.
Having adjusted the settings so I can see whats happening, running LUALL gives a list of updates to install. The offending Norton 360 Security updates can be deselected and the definitions applied.
LU1812: A program that was part of this update failed when it ran. This update was not applied. Click here for more information on this error.
The link loads into Firefox, my default browser, but the upload of the error won't work there. Symantec only know about IE. So I copy the URL into IE and let it do the upload. It then goes and gets all that the support guys think they need, and fails to upload it. Or that's what happened last time.
The search string they suggest ( "360 2.0 keeps giving same liveupdate error") doesn't provide any hits!
So looking at the forum, there are some things to try:
1) Tamper update off
2)There is an updater available.
http://service1.symantec.com/SUPPORT/norton360.nsf/0/4065bc926ae628226525736a0070b3e9?OpenDocument
This downloads a program called PIUpdate.exe. After this the LULALL takes alittle longer, but the result is the same.
- still fails3) http://service1.symantec.com/Support/sharedtech.nsf/docid/2005072716150213
There is an updater for Vista, this is what the support guy said he did last time. The document does not refer to Norton 360. I have run the updater for Vista anyway.
- still fails
I tried the re-register anyway - it succeeded.
For each of the above processes the start run for luall must be done twice. The first time always reports that another Live Update is in progress.
- still fails
and the failure is getting messier - the failure occurs quickly, but now live update goes on dioing something. IO occurs and the progress bar grows.
... ands further down the forums:
https://www-secure.symantec.com/norton/support/special/sa/frm/_result.jsp?said=lu_patch&productstyle=&prodid=
which gives:
| LiveUpdate Failed Patch Identification |
| Identify failed LiveUpdate patches |
| Automated Task Completed Successfully. |
| LuComServer version : 3.4.1.238 Patch error(s) found : 1 Failing patch(es):1223330807jtun_gear0304.x00.full.zip. |
It doesn't say it's fixed anything, and indeed it hasn't!
- still fails
5) So to http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20071203070434EN the description and process I've seen and done. That leads to this http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20071130124653EN the instructions to re-install Norton 360 v2. NOT HELPFUL.
So it is posted on the community, and we will see what happens http://community.norton.com/norton/board/message?board.id=Norton_360&message.id=7093
2 comments:
Awesome post bro, I'm tired of norton 360 resetting my hosts.
Ted, I'm just tired of Norton 360 ... hope it helped you
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